Manager – Debt Collection & Receivables (UK-Based)
Location: Remote (United Kingdom)
Job Type: Full-Time
Company: Global Receivables & Collections Management Firm
Description: A global leader in receivables and collections management is seeking an experienced Manager – Debt Collection & Receivables to strengthen its UK operations. The organization is known for its data-driven recovery solutions, automation-led processes, and commitment to ethical and transparent collection practices.
🎯 Role Purpose:
The successful candidate will lead and optimize the collections portfolio, manage a motivated remote team, and ensure compliance with UK regulatory standards. This position offers an opportunity to contribute to a high-growth multinational that blends technology with people-focused leadership to deliver measurable results.
🧩 Main Responsibilities:
- Supervise and mentor the collections team to achieve recovery goals and maintain high service quality.
- Take ownership of escalated or complex cases, ensuring swift and professional resolutions.
- Identify and implement improvements in collection strategies and workflows.
- Coordinate with internal departments to resolve client or account issues.
- Utilize analytics and automation tools to enhance performance visibility.
- Track and analyze KPIs, providing actionable feedback and coaching.
- Ensure compliance with FCA, CSA, GDPR, and company ethical standards.
💼 Skills & Experience Required:
- Bachelor’s degree (or equivalent) in Business, Finance, Accounting, or a related discipline.
- Minimum 5 years’ experience in debt recovery, credit control, or receivables management.
- At least 2 years of proven success leading a team of five or more.
- Demonstrated ability to reduce arrears and improve recovery outcomes.
- Strong knowledge of UK debt collection frameworks and consumer protection standards.
- Excellent communication, negotiation, and analytical skills.
- Experience using ERP / CRM tools such as SAP, Oracle, or NetSuite.
⭐ Desirable Attributes:
- Experience in multinational or high-volume recovery operations.
- Exposure to both B2B and B2C debt collection processes.
- Familiarity with cross-border recovery practices.
🎁 What We Offer:
- Remote working flexibility across the UK.
- Dynamic, growth-focused international work environment.
- Ongoing training and professional development opportunities.
- A culture that values ethics, accountability, and innovation.
🏢 About Us:
We are a multinational receivables management company delivering compliant, technology-driven collection solutions to global clients. Our mission is to simplify recovery through automation, analytics, and expert human interaction — helping clients protect revenue while maintaining customer trust.
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