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Client Relations Manager – United States (Remote)

Company: Global Receivables & Credit Management Firm

Location: United States (Remote)

Job Type: Full-Time

Description: A fast-growing organization in the receivables and credit management sector is expanding its U.S. operations and seeking a skilled Client Relations Manager. This role is ideal for a professional who can lead client relationships, manage large financial portfolios, and ensure high-quality service delivery.

📌 Position Overview

The role involves managing key U.S. client accounts, ensuring consistent communication, performance monitoring, and alignment with operational and regulatory expectations. The manager will work closely with delivery, analytics, and compliance teams to support seamless execution.

📝 Primary Duties

Maintain strong engagement with major U.S. clients as the primary portfolio contact.
Oversee communication regarding performance metrics, issues, and service updates.
Analyze data to monitor recoveries, trends, and client-specific KPIs.
Collaborate with internal teams to ensure smooth strategy execution.
Prepare and present performance reviews with actionable insights.
Identify opportunities to enhance client satisfaction and service quality.
Ensure compliance with FDCPA, CFPB, and other U.S. regulatory standards.

🎓 Required Experience & Competencies

Bachelor’s degree in Finance, Business Administration, or a related field.
Minimum 5 years of experience in client engagement, service management, or operations.
Experience managing high-value accounts within financial services or receivables.
Strong communication skills and ability to present data-driven reports.
Ability to work independently in a remote environment.

⭐ Preferred Profile

Experience in debt recovery, receivables, or outsourced financial operations.
Exposure to both B2B and B2C client management.
Familiarity with multinational and cross-border service environments.

🎁 Role Benefits

Fully remote position within the United States.
Opportunity to collaborate with global teams and major financial clients.
Professional growth through ongoing training and development programs.
Work culture focused on analytics, technology, and transparency.

🏢 About the Organisation

The company is a global leader in receivables and collections, providing advanced recovery solutions powered by automation, analytics, and skilled operational teams. It is committed to ethical, compliant, and performance-driven portfolio management.

👉 APPLY NOW via Contact Form

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Manager – Debt Collection & Receivables (UK-Based)

Location: Remote (United Kingdom)

Job Type: Full-Time

Company: Global Receivables & Collections Management Firm

Description: A global leader in receivables and collections management is seeking an experienced Manager – Debt Collection & Receivables to strengthen its UK operations. The organization is known for its data-driven recovery solutions, automation-led processes, and commitment to ethical and transparent collection practices.

🎯 Role Purpose:

The successful candidate will lead and optimize the collections portfolio, manage a motivated remote team, and ensure compliance with UK regulatory standards. This position offers an opportunity to contribute to a high-growth multinational that blends technology with people-focused leadership to deliver measurable results.

🧩 Main Responsibilities:

Supervise and mentor the collections team to achieve recovery goals and maintain high service quality.
Take ownership of escalated or complex cases, ensuring swift and professional resolutions.
Identify and implement improvements in collection strategies and workflows.
Coordinate with internal departments to resolve client or account issues.
Utilize analytics and automation tools to enhance performance visibility.
Track and analyze KPIs, providing actionable feedback and coaching.
Ensure compliance with FCA, CSA, GDPR, and company ethical standards.

💼 Skills & Experience Required:

Bachelor’s degree (or equivalent) in Business, Finance, Accounting, or a related discipline.
Minimum 5 years’ experience in debt recovery, credit control, or receivables management.
At least 2 years of proven success leading a team of five or more.
Demonstrated ability to reduce arrears and improve recovery outcomes.
Strong knowledge of UK debt collection frameworks and consumer protection standards.
Excellent communication, negotiation, and analytical skills.
Experience using ERP / CRM tools such as SAP, Oracle, or NetSuite.

⭐ Desirable Attributes:

Experience in multinational or high-volume recovery operations.
Exposure to both B2B and B2C debt collection processes.
Familiarity with cross-border recovery practices.

🎁 What We Offer:

Remote working flexibility across the UK.
Dynamic, growth-focused international work environment.
Ongoing training and professional development opportunities.
A culture that values ethics, accountability, and innovation.

🏢 About Us:

We are a multinational receivables management company delivering compliant, technology-driven collection solutions to global clients. Our mission is to simplify recovery through automation, analytics, and expert human interaction — helping clients protect revenue while maintaining customer trust.