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Company: Global Receivables & Credit Management Organisation
Location: Canada — Remote
Job Type: Full-Time
Description: A fast-growing organisation in the receivables and credit management sector is expanding its Canadian operations and is seeking an experienced Client Relationship Manager. This role is ideal for professionals with strong client engagement skills, portfolio oversight experience, and the ability to coordinate services within complex financial services environments.
🎯 Role Overview
The Client Relationship Manager will be responsible for managing key client partnerships across Canada, ensuring consistent service delivery, transparent performance reporting, and long-term client satisfaction across large and complex financial portfolios.
📝 Key Responsibilities
- Act as the primary point of contact for assigned Canada-based clients and portfolio discussions.
- Manage regular communication related to performance updates, service issues, and operational initiatives.
- Analyse portfolio and operational data to monitor recoveries, trends, and client-specific KPIs.
- Collaborate closely with internal operations, analytics, and compliance teams to ensure seamless service execution.
- Prepare and present periodic performance reviews with clear insights and strategic recommendations.
- Identify opportunities to improve service quality, efficiency, and client satisfaction.
- Ensure compliance with applicable Canadian regulatory guidelines and industry standards.
💼 Required Skills & Experience
- Bachelor’s degree in Business Administration, Finance, or a related discipline.
- Minimum 5+ years of experience in client relationship management, account management, service delivery, or operations.
- Proven experience managing high-value client accounts within financial services, credit, or receivables environments.
- Strong written and verbal communication skills with confidence in presenting data-driven insights.
- Ability to work independently in a fully remote, performance-oriented structure.
⭐ Preferred Qualifications
- Prior exposure to debt recovery, receivables management, or outsourced financial operations.
- Experience supporting both B2C and B2B clients.
- Familiarity with multinational organisations or globally distributed teams.
🎁 Role Benefits
- Fully remote position based in Canada.
- Regular interaction with global stakeholders and leading financial institutions.
- Opportunities for professional growth through continuous learning and development programs.
- Data-driven, technology-enabled work environment with a strong focus on transparency and compliance.
🏢 About the Organisation
The organisation operates globally in the receivables and collections domain, delivering compliant and performance-focused solutions supported by automation, analytics, and specialised operational teams. It is committed to ethical recovery practices that balance financial performance with long-term client trust.
📩 Applications are now open — qualified candidates are encouraged to apply.
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