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Company: Global Receivables & Collections Management Organisation
Location: United Kingdom (Remote)
Job Type: Full-Time
Description: A leading global receivables and collections management organisation is seeking an experienced Head – Collections & Recoveries to lead and scale its UK operations. This senior leadership role carries full responsibility for collections strategy, portfolio performance, regulatory compliance, and remote team leadership across the UK. The successful candidate will combine strategic thinking, operational excellence, and people leadership to deliver sustainable recovery outcomes through technology, analytics, and ethical practices.
🎯 Role Overview
The Head – Collections & Recoveries will oversee large and complex UK portfolios, lead high-performing remote teams, and ensure alignment with client expectations and regulatory requirements. This role plays a critical part in driving performance, governance, and continuous improvement across collections operations.
📝 Key Responsibilities
- Lead, develop, and inspire remote collections and recoveries teams to consistently exceed performance targets.
- Take ownership of escalated and complex recovery cases, ensuring fair, compliant, and timely resolution.
- Design, implement, and continuously optimise collections strategies, workflows, and automation initiatives.
- Collaborate with cross-functional teams to resolve client, portfolio, and operational challenges.
- Leverage analytics and reporting tools to monitor performance, identify trends, and support forecasting.
- Track KPIs and deliver structured coaching, performance reviews, and leadership development plans.
- Ensure full compliance with UK regulatory frameworks, including FCA, CSA, GDPR, and internal governance standards.
💼 Required Skills & Experience
- Bachelor’s degree in Business, Finance, Accounting, or a related discipline.
- Minimum 7+ years of experience in debt collection, credit control, or receivables management.
- At least 3+ years of experience leading collections or recovery teams in a regulated environment.
- Proven ability to improve recovery performance, reduce arrears, and manage complex portfolios.
- Strong understanding of UK debt collection regulations and consumer protection standards.
- Excellent leadership, communication, negotiation, and analytical skills.
⭐ Preferred Qualifications
- Experience in multinational or high-volume recovery operations.
- Exposure to both B2B and B2C collections portfolios.
- Knowledge of cross-border collections and compliance requirements.
🎁 Benefits & Work Environment
- Fully remote role within the United Kingdom.
- Growth-focused, international operating environment.
- Continuous learning, leadership development, and career progression opportunities.
- Culture built on ethics, transparency, accountability, and innovation.
🏢 About the Employer
The organisation is a multinational receivables management company delivering compliant, technology-enabled collection and recovery solutions to global clients. It is recognised for its data-driven approach, automation-led workflows, and commitment to ethical recovery practices that protect revenue while maintaining customer trust.
📩 Applications are now open — qualified candidates are encouraged to apply.
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