Credit Collections Supervisor – Remote (Canada)
Company: Leading Multinational Financial Services Organisation
Location: Canada (Remote)
Job Type: Full-Time
🏢 About the Company
Our client is a global organisation recognised for excellence in financial services, customer experience, and ethical credit management. As part of continued expansion in North America, they are seeking a results-driven Credit Collections Supervisor to support and lead Canadian collections operations.
💡 About the Opportunity
This is a fully remote role within Canada and requires strong virtual leadership abilities, operational expertise, and the ability to collaborate across distributed teams. The role will oversee high-performing collections teams, ensuring compliance, strong customer outcomes, and successful recovery results. The ideal candidate brings deep collections experience, strong leadership capability, and a continuous improvement mindset supported by data and technology.
📝 Key Responsibilities
- Lead, coach, and motivate collections team members through ongoing guidance and performance management.
- Conduct regular 1:1s, monitor KPIs, and implement action plans to improve productivity and cure rates.
- Promote a balanced culture of results, customer experience, and regulatory compliance.
- Review past-due accounts and ensure objectives and targets are achieved.
- Provide expert guidance to minimise credit losses and maintain process accuracy.
- Approve account write-offs and credit risk decisions as per policy.
- Oversee daily charge-off, recovery, and high-risk reports for accuracy and compliance.
- Review portfolio reports to ensure timely resolution of delinquent and written-off accounts.
- Perform call quality reviews and deliver feedback for performance improvement.
- Monitor dashboard metrics and partner with teams to analyse trends and drive improvements.
- Collaborate with credit and risk teams on fraud investigations and exposure.
- Work with external skip tracers and recovery agencies to locate customers and resolve accounts.
- Support legal escalations and cross-functional recovery actions.
- Manage escalated accounts, disputes, repossessions, and customer issues with professionalism.
🎓 Candidate Profile
- Postsecondary diploma or degree in Business, Finance, or related field preferred.
- Minimum 5 years progressive experience in credit collections.
- Supervisory or leadership experience with proven ability to coach and develop teams.
- Strong communication, negotiation, and conflict resolution skills.
- Analytical mindset with ability to interpret data and drive process improvement.
- Self-motivated, independent, and results-oriented.
- Proficient in MS Office Suite and collections platforms (e.g., Salesforce).
- English/French bilingualism is an asset.
- Strong knowledge of Canadian collections regulations and consumer protection laws (e.g., PIPEDA).
🎁 Why Join This Opportunity?
- Work with a globally recognised multinational organisation.
- Fully remote role based anywhere in Canada.
- Competitive compensation and benefits.
- Exposure to large-scale, regulated collections operations.
- Long-term career development and leadership growth potential.
Our client is an equal opportunity employer and values diversity across all levels of the organisation.
📩 Applications are now open for qualified candidates.
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