Debt Collections & Operations Manager

Debt Collections & Operations Manager – Remote (United States)

Company: Global Receivables & Collections Management Organisation

Location: United States — Remote

Job Type: Full-Time

Description: A global organisation in the receivables and collections management sector is seeking an experienced Debt Collections & Operations Manager to strengthen its U.S. operations. The role focuses on managing end-to-end collections performance, leading remote teams, enhancing recovery workflows, and ensuring strict compliance with U.S. regulatory frameworks. The ideal candidate is both performance-driven and people-focused, skilled at combining automation, analytics, and operational strategy to deliver measurable recovery outcomes.

🎯 Key Responsibilities

  • Lead, coach, and develop remote collections teams to consistently meet and exceed recovery targets.
  • Oversee escalated and high-priority cases, ensuring timely and professional resolution.
  • Optimise collections operations through improved workflows, automation tools, and strategic process enhancements.
  • Collaborate with internal departments to troubleshoot account issues and streamline client servicing.
  • Use reporting dashboards and analytics to track productivity, forecast trends, and identify opportunities for improvement.
  • Monitor KPIs and deliver structured performance feedback, training, and coaching.
  • Ensure full compliance with relevant U.S. regulations (FDCPA, CFPB, TCPA) and ethical collection standards.

💼 Required Skills & Experience

  • Bachelor’s degree in Business, Finance, Accounting, or a related field.
  • Minimum 5+ years’ experience in debt recovery, collections, credit control, or receivables management.
  • At least 2+ years of experience leading and managing collections teams (5+ team members).
  • Proven record of reducing delinquency rates and improving portfolio recovery outcomes.
  • In-depth understanding of U.S. consumer protection laws and debt collection frameworks.
  • Excellent communication, negotiation, and analytical skills, with the ability to interpret data for decision-making.
  • Practical experience with ERP/CRM platforms such as Salesforce, NetSuite, Oracle, SAP, or similar.

⭐ Preferred Experience

  • Background in large-scale or multinational recovery operations.
  • Experience handling both B2B and B2C collections portfolios.
  • Familiarity with cross-border recovery and compliance processes.

🎁 Work Environment & Benefits

  • Fully remote role within the United States.
  • Dynamic and fast-expanding global environment.
  • Clear opportunities for growth, training, and professional development.
  • Culture built around ethics, transparency, accountability, and innovation.

🏢 About the Employer

A multinational receivables management organisation delivering technology-enabled, compliant collection solutions for global clients. Recognised for its strong commitment to ethical collections, automation-driven workflows, and data-powered decision-making that help clients protect revenue while strengthening customer relationships.

📩 Applications are now welcome from qualified candidates.

👉 APPLY NOW via Contact Form

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Head – Collections & Recoveries

Head – Collections & Recoveries (United States – Remote)

Company: Global Receivables & Collections Management Organisation

Location: United States (Remote)

Job Type: Full-Time

Description: A leading global receivables and collections management organisation is seeking a highly experienced Head – Collections & Recoveries to lead and scale its U.S. operations. The role carries full ownership of collections strategy, portfolio performance, regulatory compliance, and team leadership across a remote workforce. The ideal candidate will combine technology-driven thinking with strong people leadership to deliver measurable and sustainable recovery outcomes.

🎯 Role Overview

The Head – Collections & Recoveries will lead high-performing remote collections teams across the U.S., oversee performance for large and complex portfolios, and ensure alignment with client expectations and U.S. regulatory requirements. The role requires strategic oversight, hands-on operational control, and an analytical approach to performance management.

📝 Primary Responsibilities

  • Lead and develop remote collections and recovery teams to exceed performance expectations.
  • Manage escalated and complex cases with professionalism, urgency, and sound judgment.
  • Design, optimise, and continuously refine collection strategies and workflow automation.
  • Coordinate with cross-functional stakeholders to resolve account, client, or operational challenges.
  • Use analytics and reporting tools to track performance, identify trends, and support forecasting.
  • Monitor KPIs and provide structured coaching, feedback, and development plans to team members.
  • Ensure strict adherence to U.S. collections regulations, including FDCPA, CFPB, TCPA, and internal compliance standards.

💼 Required Skills & Experience

  • Bachelor’s degree in Business, Finance, Accounting, or a relevant discipline.
  • Minimum 7+ years of experience in debt collection, credit control, or receivables management.
  • At least 3+ years of team leadership experience in a collections environment.
  • Proven track record of improving recovery rates and reducing arrears.
  • Strong command of U.S. collections laws and consumer protection regulations.
  • Excellent negotiation, communication, analytical, and stakeholder management skills.
  • Hands-on experience with enterprise ERP/CRM platforms such as NetSuite, Salesforce, Oracle, SAP, or similar.

⭐ Preferred Qualifications

  • Experience in multinational or high-volume recovery operations.
  • Exposure to both B2B and B2C collections workflows.
  • Understanding of cross-border collections compliance and practices.

🎁 Benefits & Work Environment

  • Fully remote role within the United States.
  • Growth-driven, globally focused operational environment.
  • Continuous learning opportunities and career development support.
  • Culture that emphasizes transparency, accountability, ethics, and innovation.

🏢 About the Employer

The organisation operates globally in the receivables and collections domain, delivering compliant, technology-enabled solutions to clients worldwide. It is recognised for its data-driven approach, automation-led workflows, and commitment to ethical recovery practices that protect revenue while maintaining customer trust.

👉 APPLY NOW via Contact Form

🔗 Powered by TalkinDebts — the community for professionals in debt collection, credit, and fintech.

👉 Follow @TalkinDebts for verified job updates and industry insights!

🔗 Also powered by TalkinSeed — your hub for global talent, business insights, and opportunity networks.

👉 Follow @TalkingSeed for tech and business opportunities!

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