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Company: Global Receivables & Collections Management Organisation
Location: Dubai, United Arab Emirates (Hybrid)
Employment Type: Full-Time
Description: A global organisation in receivables and collections management is seeking an experienced Debt Collections & Operations Manager to strengthen its UAE and regional operations. This role is responsible for overseeing end-to-end collections performance, leading teams, optimising recovery workflows, and ensuring strict adherence to applicable regulatory and compliance frameworks.
The ideal candidate will be performance-driven and people-focused, capable of combining automation, analytics, and operational strategy to deliver consistent, compliant recovery outcomes across diverse portfolios.
🎯 Role Overview
The Debt Collections & Operations Manager will manage collections operations across the UAE and regional markets, drive recovery performance, and ensure alignment with regulatory, ethical, and organisational standards while working in a hybrid environment.
📝 Key Responsibilities
- Lead, coach, and develop collections teams to consistently meet and exceed recovery targets.
- Oversee escalated and high-priority cases, ensuring professional, ethical, and timely resolution.
- Optimise collections operations through workflow improvements, automation tools, and strategic process enhancements.
- Collaborate with internal stakeholders to resolve account issues and streamline service delivery.
- Use analytics dashboards and reporting tools to track productivity, identify trends, and support forecasting.
- Monitor KPIs and deliver structured performance feedback, training, and coaching plans.
- Ensure full compliance with UAE regulatory requirements, including Central Bank of the UAE guidelines, data protection laws, and internal governance standards.
💼 Required Skills & Experience
- Bachelor’s degree in Business, Finance, Accounting, or a related field.
- Minimum 5+ years of experience in debt recovery, collections, credit control, or receivables management.
- At least 2+ years of experience leading and managing collections teams (5+ team members).
- Proven success in reducing delinquency and improving portfolio recovery performance.
- Strong understanding of UAE debt collection practices, compliance expectations, and consumer protection principles.
- Excellent communication, negotiation, and analytical skills.
- Hands-on experience with ERP/CRM systems.
⭐ Preferred Experience
- Experience in multinational or high-volume recovery operations.
- Exposure to both B2B and B2C collections portfolios.
- Familiarity with cross-border recovery processes and regional compliance frameworks (GCC exposure is a plus).
🎁 Work Environment & Benefits
- Hybrid role based in Dubai, United Arab Emirates.
- Fast-growing, globally distributed operational environment.
- Clear opportunities for professional growth, training, and leadership development.
- Culture focused on ethics, transparency, accountability, and innovation.
🏢 About the Employer
The organisation is a multinational receivables management company delivering compliant, technology-enabled collection solutions to global clients. It is recognised for its automation-driven workflows, analytics-led decision-making, and strong commitment to ethical recovery practices that protect revenue while maintaining long-term customer relationships.
📩 Applications are now open — qualified candidates are encouraged to apply.
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