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Company: Leading Receivables & Credit Management Organisation
Location: Dubai, United Arab Emirates
Job Type: Full-Time (Hybrid)
Visa Sponsorship: Available for eligible candidates
Description: A leading organisation in receivables and credit management is seeking an experienced Collections Manager to oversee and strengthen its operations in Dubai. This role is responsible for driving collections performance, leading operational teams, ensuring regulatory compliance, and enhancing recovery strategies across assigned portfolios.
The ideal candidate will combine operational expertise with strong leadership capabilities to deliver measurable, compliant, and sustainable recovery outcomes.
🎯 Role Overview
The Collections Manager will lead high-performing teams, manage portfolio recovery strategies, and ensure adherence to UAE regulatory standards while supporting overall business growth objectives.
📝 Key Responsibilities
- Lead and manage collections teams to achieve and exceed recovery targets.
- Oversee escalated, complex, and high-value accounts, ensuring timely and ethical resolution.
- Develop and implement effective collections strategies to improve recovery rates and reduce delinquency.
- Monitor performance metrics and KPIs, providing structured coaching and performance feedback.
- Collaborate with internal stakeholders to streamline workflows and improve operational efficiency.
- Ensure full compliance with UAE regulatory requirements, including Central Bank guidelines and applicable data protection laws.
- Prepare performance reports and provide insights to senior management.
💼 Required Skills & Experience
- Bachelor’s degree in Business, Finance, Accounting, or a related discipline.
- Minimum 5+ years of experience in debt collection, receivables management, or credit control.
- At least 2+ years in a supervisory or managerial role.
- Strong understanding of UAE collections practices and regulatory expectations.
- Proven track record of improving recovery performance and managing team KPIs.
- Excellent communication, negotiation, and analytical skills.
- Experience working with CRM/ERP systems such as Salesforce, Oracle, SAP, NetSuite, or similar platforms.
⭐ Preferred Qualifications
- Experience in high-volume or multinational recovery environments.
- Exposure to both B2B and B2C collections portfolios.
- Familiarity with cross-border or GCC recovery operations.
🎁 What’s Offered
- Competitive compensation package.
- Visa sponsorship available for eligible candidates.
- Opportunity to work in Dubai’s dynamic financial services environment.
- Professional development and career growth opportunities.
- Culture focused on compliance, ethics, transparency, and performance excellence.
🏢 About the Organisation
The organisation is a multinational receivables management company delivering technology-enabled and compliant collection solutions to clients across global markets. It is recognised for automation-driven workflows, analytics-led decision-making, and a strong commitment to ethical recovery practices.
📩 Applications are now open — qualified candidates are encouraged to apply.
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