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Company: Global Receivables & Collections Management Organisation
Location: United States — Remote
Job Type: Full-Time
Description: A leading global receivables and collections management organisation is seeking an experienced Director – Collections & Recoveries to lead and scale its U.S. operations. This senior leadership role holds full responsibility for collections strategy, portfolio performance, regulatory compliance, and remote team leadership nationwide.
The ideal candidate is a strategic leader who combines operational excellence, technology-driven thinking, and strong people management to deliver sustainable, compliant, and high-impact recovery outcomes.
🎯 Role Overview
The Head – Collections & Recoveries will oversee large and complex U.S. portfolios, lead distributed collections teams, and ensure performance excellence while maintaining strict adherence to U.S. regulatory standards.
📝 Key Responsibilities
- Lead, develop, and inspire remote collections and recovery teams to consistently exceed performance targets.
- Take ownership of escalated and complex recovery cases, ensuring fair, compliant, and timely resolution.
- Design, implement, and continuously optimise collections strategies, workflows, and automation initiatives.
- Collaborate with cross-functional teams to resolve client, portfolio, and operational challenges.
- Leverage analytics and reporting tools to monitor performance, identify trends, and support forecasting.
- Track KPIs and deliver structured coaching, performance reviews, and leadership development programs.
- Ensure full compliance with U.S. regulatory frameworks, including FDCPA, CFPB, TCPA, and internal governance standards.
💼 Required Skills & Experience
- Bachelor’s degree in Business, Finance, Accounting, or a related discipline.
- Minimum 7+ years of experience in debt collection, credit control, or receivables management.
- At least 3+ years of experience leading collections or recovery teams in a regulated environment.
- Proven ability to improve recovery performance, reduce delinquency, and manage complex portfolios.
- Strong understanding of U.S. debt collection regulations and consumer protection standards.
- Excellent leadership, communication, negotiation, and analytical skills.
⭐ Preferred Qualifications
- Experience in multinational or high-volume recovery operations.
- Exposure to both B2B and B2C collections portfolios.
- Knowledge of cross-border collections and compliance requirements.
🎁 Benefits & Work Environment
- Fully remote role within the United States.
- Growth-focused, internationally operated business environment.
- Ongoing leadership development and career progression opportunities.
- Culture built on ethics, transparency, accountability, and innovation.
🏢 About the Employer
The organisation is a multinational receivables management company delivering compliant, technology-enabled collection and recovery solutions to global clients. It is recognised for its data-driven approach, automation-led workflows, and commitment to ethical recovery practices that protect revenue while maintaining customer trust.
📩 Applications are now open — qualified candidates are encouraged to apply.
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