Head – Collections & Recoveries (United States – Remote)
Company: Global Receivables & Collections Management Organisation
Location: United States (Remote)
Job Type: Full-Time
Description: A leading global receivables and collections management organisation is seeking a highly experienced Head – Collections & Recoveries to lead and scale its U.S. operations. The role carries full ownership of collections strategy, portfolio performance, regulatory compliance, and team leadership across a remote workforce. The ideal candidate will combine technology-driven thinking with strong people leadership to deliver measurable and sustainable recovery outcomes.
🎯 Role Overview
The Head – Collections & Recoveries will lead high-performing remote collections teams across the U.S., oversee performance for large and complex portfolios, and ensure alignment with client expectations and U.S. regulatory requirements. The role requires strategic oversight, hands-on operational control, and an analytical approach to performance management.
📝 Primary Responsibilities
- Lead and develop remote collections and recovery teams to exceed performance expectations.
- Manage escalated and complex cases with professionalism, urgency, and sound judgment.
- Design, optimise, and continuously refine collection strategies and workflow automation.
- Coordinate with cross-functional stakeholders to resolve account, client, or operational challenges.
- Use analytics and reporting tools to track performance, identify trends, and support forecasting.
- Monitor KPIs and provide structured coaching, feedback, and development plans to team members.
- Ensure strict adherence to U.S. collections regulations, including FDCPA, CFPB, TCPA, and internal compliance standards.
💼 Required Skills & Experience
- Bachelor’s degree in Business, Finance, Accounting, or a relevant discipline.
- Minimum 7+ years of experience in debt collection, credit control, or receivables management.
- At least 3+ years of team leadership experience in a collections environment.
- Proven track record of improving recovery rates and reducing arrears.
- Strong command of U.S. collections laws and consumer protection regulations.
- Excellent negotiation, communication, analytical, and stakeholder management skills.
- Hands-on experience with enterprise ERP/CRM platforms such as NetSuite, Salesforce, Oracle, SAP, or similar.
⭐ Preferred Qualifications
- Experience in multinational or high-volume recovery operations.
- Exposure to both B2B and B2C collections workflows.
- Understanding of cross-border collections compliance and practices.
🎁 Benefits & Work Environment
- Fully remote role within the United States.
- Growth-driven, globally focused operational environment.
- Continuous learning opportunities and career development support.
- Culture that emphasizes transparency, accountability, ethics, and innovation.
🏢 About the Employer
The organisation operates globally in the receivables and collections domain, delivering compliant, technology-enabled solutions to clients worldwide. It is recognised for its data-driven approach, automation-led workflows, and commitment to ethical recovery practices that protect revenue while maintaining customer trust.
🔗 Powered by TalkinDebts — the community for professionals in debt collection, credit, and fintech.
👉 Follow @TalkinDebts for verified job updates and industry insights!
🔗 Also powered by TalkinSeed — your hub for global talent, business insights, and opportunity networks.
👉 Follow @TalkingSeed for tech and business opportunities!