Debt Collections & Operations Manager – Remote (United States)
Company: Global Receivables & Collections Management Organisation
Location: United States — Remote
Job Type: Full-Time
Description: A global organisation in the receivables and collections management sector is seeking an experienced Debt Collections & Operations Manager to strengthen its U.S. operations. The role focuses on managing end-to-end collections performance, leading remote teams, enhancing recovery workflows, and ensuring strict compliance with U.S. regulatory frameworks. The ideal candidate is both performance-driven and people-focused, skilled at combining automation, analytics, and operational strategy to deliver measurable recovery outcomes.
🎯 Key Responsibilities
- Lead, coach, and develop remote collections teams to consistently meet and exceed recovery targets.
- Oversee escalated and high-priority cases, ensuring timely and professional resolution.
- Optimise collections operations through improved workflows, automation tools, and strategic process enhancements.
- Collaborate with internal departments to troubleshoot account issues and streamline client servicing.
- Use reporting dashboards and analytics to track productivity, forecast trends, and identify opportunities for improvement.
- Monitor KPIs and deliver structured performance feedback, training, and coaching.
- Ensure full compliance with relevant U.S. regulations (FDCPA, CFPB, TCPA) and ethical collection standards.
💼 Required Skills & Experience
- Bachelor’s degree in Business, Finance, Accounting, or a related field.
- Minimum 5+ years’ experience in debt recovery, collections, credit control, or receivables management.
- At least 2+ years of experience leading and managing collections teams (5+ team members).
- Proven record of reducing delinquency rates and improving portfolio recovery outcomes.
- In-depth understanding of U.S. consumer protection laws and debt collection frameworks.
- Excellent communication, negotiation, and analytical skills, with the ability to interpret data for decision-making.
- Practical experience with ERP/CRM platforms such as Salesforce, NetSuite, Oracle, SAP, or similar.
⭐ Preferred Experience
- Background in large-scale or multinational recovery operations.
- Experience handling both B2B and B2C collections portfolios.
- Familiarity with cross-border recovery and compliance processes.
🎁 Work Environment & Benefits
- Fully remote role within the United States.
- Dynamic and fast-expanding global environment.
- Clear opportunities for growth, training, and professional development.
- Culture built around ethics, transparency, accountability, and innovation.
🏢 About the Employer
A multinational receivables management organisation delivering technology-enabled, compliant collection solutions for global clients. Recognised for its strong commitment to ethical collections, automation-driven workflows, and data-powered decision-making that help clients protect revenue while strengthening customer relationships.
📩 Applications are now welcome from qualified candidates.
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